Refund policy


Last updated: 22 Sept 2026

At PaudhaMitra, we want you to be satisfied with your purchase. This Return & Refund Policy applies to eligible gardening tools purchased from our store.

Order Cancellation

Customers may cancel an eligible order within 1 hour of placing the order, provided the item has not already been fulfilled.

After the 1-hour cancellation period, the order cannot be cancelled through the website.

For eligible prepaid cancellations, the refund will be initiated to the original payment method. The time required for the refund to appear in your account depends on the payment provider and bank.

Returns

Eligible gardening tools can be returned within 7 days from the date of delivery.

To qualify for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, and applicable documentation.

  • The product must not have been damaged through misuse, improper handling, modification, or repair.

  • A return request must be submitted within the applicable 7-day return period.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect gardening tool, please contact PaudhaMitra within 48 hours of delivery.

Please provide photographs or videos showing the product and the issue. We may request additional information to verify the claim.

After verification, PaudhaMitra may provide a replacement or refund, depending on the circumstances and product availability.

Non-Returnable Products

A return may be rejected if:

  • The product has been used beyond reasonable inspection.

  • The product has been damaged due to misuse or improper handling.

  • The product has been modified, altered, or repaired.

  • Parts, accessories, packaging, or other items supplied with the product are missing.

  • The return request is submitted after the applicable return period.

Return Shipping

For a normal return, the customer is responsible for return shipping costs.

For products that arrive damaged, defective, or incorrect, PaudhaMitra may arrange or reimburse return shipping after verification.

Refunds

Once a returned product is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method.

The time taken for the refund to appear in your account may vary depending on your payment provider or bank.

How to Request a Return

To request a return, contact us at:

Email:raju@aponiar.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photographs or videos, where applicable

PaudhaMitra reserves the right to review each return request according to this policy and applicable law.